Delivery Time:These are made to order products including personalisation which takes time. Delivery time is 5-7 days for Delhi NCR, 8-12 days for other cities. Return Policy: Artofa will replace products that are damaged or defective, or do not match the product ordered from our website. To replace damaged or defective items, write to us at firstname.lastname@example.org along with the product image within 72 hours of receiving the product (after which the product is not liable for exchange). We do not accept returns of opened or used products.