Delivery Time: 5-8 working days for delivery in Delhi NCR, and 7-10 working days for other cities. Personalised products can take an additional 3-5 days. Exchange/ Return policy: Artofa will replace products that are damaged or defective, or do not match the product ordered from our website. To replace damaged or defective items, write to us at email@example.com along with the product image within 48 hours of receiving the product (after which the product is not liable for exchange). We do not accept returns of opened or used products.