FAQ

Artofa at your Service

From helping you find the perfect gift to delivery of a beautifully packaged box, we're here to help. Bringing you joy through our service is important to us. Here are some answers that might help you understand how we work at Artofa!

Celebrate in Style, Gift Artofa! We are in the business of curating gifts for every special occasion, festival & recipient so you don’t have to.

Yes, we would love to hear from you so we can curate based on exactly what you have in mind. Email us at hello@artofa.in or DM us on Instagram @giftartofa and we’d be happy to help.

Yes, if you would like some changes in the hampers listed online please get in touch with us and we will try our best to satisfy your wishes. You can reach out to us on +91-9205055189 (Whatsapp Only) or email at hello@artofa.in. Kindly note, orders requiring customization or personalisation might require additional time to be shipped.

During Checkout, you will be offeredstandard, signature and premium festive gift wrap as well as gift boxing options as explained below 

 

Signature Artofa Packaging:

We recommend our beautiful White and Tan Gift Box with the Signature Artofa print. At INR 500 per gift box, you can choose this option for an individual item/ for multiple items to create a hamper. Please note certain oversized and heavy items may not qualify for gift boxing.

Alternatively, you can opt for Artofa's signature gift wrap which includes our signature paper and ribbon packaging for INR 200. These wrapped items will be shipped in a standard Artofa white shipping carton.


Premium Festive Artofa Packaging: 

If you are looking for a more elegant and festive option, we recommend our Nude and White Premium Festive Packaging with Gold Foiling which comes with options of gift wrapping, boxing as well as open setting in trays! 

While the gift wrap is priced at INR 300, you can choose to box your gift items for INR 600 or present the wrapped gifts in a tray for INR 800.  Please note certain oversized and heavy items may not qualify for gift boxing / tray packaging.


Standard Packing: 

If no gift box or wrapping is required, you can select "standard packaging" where items will be packed in Artofa's butter paper free of charge and shipped in a standard white shipping carton / sealed bag.

 

We enclose a message on a notecard free of charge with every order. Be sure to leave your message in the notes before you check out so it can reach your loved one! And don't worry, our gifts will reach the recipient without any pricing information!


If you are interested in a custom card or tag, do reach out to us and we'll try our best to incorporate it :)

There is no minimum order value. However, a standard delivery charge of INR 150-180 is levied on each order.

A standard delivery charge of INR 150 is levied on every order to be delivered to Delhi and Mumbai. For other cities, the standard delivery charge applicable is Rs. 180. For expedited 2 day shipping (applicable on selected items/hampers), charges are INR 400.

We are currently shipping to cities Pan India with International Shipping just on the horizon. If you have any queries regarding shipping timelines for a certain city, do reach out to us at hello@artofa.in and we will do our best to share a timeline with you!

If you are ordering multiple items and wish to send them to different addresses, you can specify gift-wise addresses in the "Order Note" section during checkout. If not, please get in touch with us on email and we will take care of it. You can write to us at hello@artofa.in

At Artofa, our goal is to deliver your purchase in the quickest, safest and most economical way possible. For shipping info, please refer to the timelines mentioned for each product on their descriptions page.

 

Most items shipped via Standard Delivery will arrive at your door within 7-10 business days.  In rare cases, a slight delay may be caused due to govt. interventions, natural causes etc. Standard Delivery orders can also be expedited on special request at an extra charge.

 

Please Note: Business days are Monday through Friday, excluding holidays.

Once your order is shipped, we will mail you your tracking number along with information about the delivery partner. Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website.

 

For further assistance, you can email us on hello@artofa.in with your order number and we’ll be happy to give you an update.

We stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied with your purchase. For more information, please refer to the return/exchange policy mentioned for each product on their description page.

 

Your purchase is eligible for exchange only if it meets the following conditions:

• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.

• The product you have received has a genuine quality/manufacturing defect. In which case please send us a photograph within 3 days of receipt of order.

 

You must email hello@artofa.in to notify us.

 

Once we have received your email and our Quality Control team has authorized the return for the damaged/incorrect product, we will arrange for a collection of the product. Once we receive the damaged/incorrect product, we shall dispatch the fresh/correct product. Kindly ensure that the product you return is unused, unworn and the original tags are intact otherwise it will not be eligible for an exchange.

You can get in touch with our team by simply sending an email to hello@artofa.in and we would be happy to calm your concerns.

Artofa is part of an untapped yet significant market with great potential. We want to build customer loyalty by showcasing products that are unique, memorable and worthy of our customer’s wallets. We’re committed to creating a smooth and exciting shopping experience for all. If you share in our vision, let’s explore this opportunity together.

 

Reach out to us at partner@artofa.in for more information. We promise a fun & fruitful ride!

Need further assistance? We're here to help. Write to us at hello@artofa.in